Vext Privacy Policy

Last updated: Oct 28, 2024

This Privacy Policy describes "Our" policies and procedures on the collection, use and disclosure of your information when "You" use the Service and tells "You" about Your privacy rights and how the law protects "You".

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for "You" to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vext Technologies Ltd., 11 Irving Place #09-01 Singapore 369551.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Singapore
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Your Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Vext, accessible fromvextapp.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name

Usage Data: Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

Google

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Your Data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Your Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Data

The Company may use Your Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Your Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Your Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Data

The Company will retain Your Your Data and Usage Data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use these to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Data

Your information, including Your Data and Usage Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Your Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete of Your Data

You have the right to delete or request that We assist in deleting the Your Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Data may be transferred. We will provide notice before Your Your Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Your Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Data

The security of Your Data is important to Us, and we take extensive measures to protect it. While no method of transmission over the Internet or method of electronic storage is 100% secure, we strive to use commercially acceptable means to safeguard Your Data.

As part of our commitment to data security, Vext Technologies is now SOC 2 Type II certified. This certification process involves a thorough review of our internal controls related to security, availability, processing integrity, confidentiality, and privacy.

If you’re looking for Vext’s SOC 2 report, please request via [email protected].

Data Security: Ensuring that data at rest and in transit is encrypted to protect against unauthorized access.
Access Controls: Limiting access to data based on roles and responsibilities, ensuring that only authorized personnel can access sensitive information.
Monitoring and Logging: Continuously monitoring our systems and logging activities to detect and respond to potential security incidents promptly.
Incident Response: A well-defined incident response plan in place to manage and mitigate any security breaches or threats.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Sharing Data with Third-Party Tools

If You utilize a Language Learning Model (LLM) managed by the Company for Your Account, Your Data and imported information may be used to facilitate RAG semantic searches within the Service. This information is included within search prompts to provide relevant responses or actions in accordance to end-user queries. The Company does not access this data without Your explicit consent and solely uses it for the purpose of enhancing the functionalities of the designated LLM within Your project. Please note that this clause is not applicable if You choose to integrate Your own LLM into the Service. In such cases, Your data will neither be shared nor processed by third-party Service Providers managed by Us.

Integrations

Google APIs

The Company's use and transfer of information received from Google APIs to any other app will adhere toGoogle API Services User Data Policy, including the Limited Use requirements.

GDPR Compliance

We are committed to protecting your privacy and ensuring that your data is handled in compliance with the General Data Protection Regulation (GDPR). This section outlines your rights under GDPR and how we comply with these requirements.

Lawful Basis for Processing

We process Your Data under the following lawful bases, as required by GDPR:

Consent: Where you have explicitly provided consent for the processing of your personal data for one or more specific purposes.
Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject. Examples of such obligations include:
- Tax Obligations: Retaining certain transaction records and financial data as required by tax laws and regulations.
- Regulatory Requirements: Complying with industry-specific regulations related to data protection, cybersecurity, or financial reporting.
- Law Enforcement Requests: Responding to lawful requests from public authorities or complying with court orders.
Legitimate Interests: When processing is necessary for the purposes of our legitimate interests, provided these are not overridden by your rights and interests. Examples of legitimate interests include:
- Improving our services: Analyzing usage data to enhance the functionality and user experience of our platform.
- Security and Fraud Prevention: Implementing security measures to protect our platform and users from malicious activities.
- Marketing and Communication: Sending information about our products and services that may be of interest to you, unless you have opted out of receiving such communications.

Your Data Subject Rights

Under GDPR, you have the following rights regarding your Your Data:

Right to Access: You have the right to request access to the Your Data we hold about you and to receive information on how it is being processed.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of Your Data where there is no compelling reason for its continued processing.
Right to Restriction of Processing: You have the right to request the restriction of processing of Your Data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.
Right to Data Portability: You have the right to receive your Your Data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
Right to Object: You have the right to object to the processing of your Your Data based on legitimate interests, direct marketing, or profiling.
Right to Withdraw Consent: If we process your Your Data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by GDPR.

International Data Transfers

We may transfer your Your Data to countries outside of the European Economic Area (EEA). Where we do so, we ensure that the data is protected to the same standards as it is within the EEA by using one of the following safeguards:

Adequacy Decision: We may transfer data to countries that the European Commission has recognized as providing an adequate level of data protection.
Standard Contractual Clauses: We use standard contractual clauses approved by the European Commission, which provide specific contractual protections to ensure your data is safeguarded.
Binding Corporate Rules: We may rely on binding corporate rules that ensure your data is protected across all entities within our corporate group.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and within 72 hours of becoming aware of the breach, as required by GDPR.

Processing of Children’s Data

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Your Data, please contact Us. If We become aware that We have collected Your Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Explicit Consent for Sensitive Data

If we need to process special categories of data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, or health data), we will obtain your explicit consent or ensure that the processing is otherwise lawful under GDPR.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: [email protected]